Location

Albuquerque

Department

Development

Deadline date

May 14, 2021

Position Overview

The American Civil Liberties Union of New Mexico (ACLU-NM) is seeking a detail-oriented Development Operations Coordinator to work in our growing Development Department. The Development Department is responsible for raising $2M+ annually through individual and institutional contributions and maintaining and strengthening the organization’s relationships with its supporters and members.

The Development Operations Coordinator is primarily responsible for managing the day to day operations of the development department, oversight of all aspects of the donor database, coordinating special events, and providing administrative support to the Development Department. This job requires close attention to detail, accuracy, and donor confidentiality.

The Development Operations Coordinator plays a key role in maintaining smooth processes and effective systems to allow us to be as intentional, efficient, and productive as possible.

This is a full-time position based in Albuquerque, with some required travel within the state after pandemic restrictions are lifted.

Organization

The ACLU of New Mexico is the state affiliate of the ACLU, the nation’s premier civil rights and civil liberties organization. The purpose of ACLU-NM is to protect and advance justice, liberty and equity as guaranteed by the constitutions of New Mexico and the United States. We work to make justice, liberty and equity realities for all people in New Mexico, with particular attention to the rights of people and groups who have historically been disenfranchised. For more information please visit www.aclu-nm.org .

The ACLU-NM combines legal, policy, organizing and communications approaches to maximize its impact. We partner with individuals and communities impacted by injustices to inform and mobilize people throughout the state. The people in the center of the struggles for justice, who feel the impact in their daily lives, are especially important allies.

The ACLU of New Mexico is committed to ending racism and other inequities. This includes how we work with each other and with our partners and allies in the communities we serve. We are looking for candidates who share our commitment to advancing racial justice, both internally in our organization and externally in the communities that we serve.

Responsibilities

Database

  • Administration. Act as the department’s database go-to person in charge of database effectiveness, including thinking through how to improve or change how the database can support our work. Maintain database integrity, accuracy, and protocols, as well as protect donor confidentiality and enforce privacy policy. Create and maintain accurate and up-to-date database records for donors, prospects, and foundations. Act as a liaison with the national database team to ensure best practices and most effective use of the database. Attend National trainings and ongoing database related meetings.
  • Data Entry and Gift Processing. Process, record, track and report all gifts and prepare timely acknowledgement letters. Maintain electronic files of acknowledgement letters, scans of checks, and donor correspondence. Charge gifts made by credit card and maintain schedule for recurring gifts. Track pledges and issue pledge reminders. Track Board of Director’s annual membership and giving. Code all stewardship and cultivation mailings and events in database. Process new and renewal memberships.
  • Reports. Manage report generation and utilization of campaigns and other database tools to ensure timely reports and complete data analysis projects in support of overall development program goals. Facilitate data requests from the Development staff. Produce weekly, monthly, quarterly, and annual financial reports as required. Work with Finance to ensure execution of monthly and annual ACLU reconciliation.

Mailings

  • Oversee and execute targeted solicitation and donor stewardship mailings.
  • Oversee mailings to new members, and work with our Communications and Policy Departments to ensure our supply of membership application materials.
  • Coordinate mailing lists of Torch annual newsletter.
  • Maintain email list for Circle of Friends.
  • Produce annual mailing for Board elections.
  • Ensure data output for mailings is accurate and clean.

Special Events

  • Produce annual Bill of Rights Celebration, as well as various donor stewardship and cultivation events throughout the year.
  • Coordinate venue and catering logistics, invitation design, material production, sponsor benefit fulfillment, event registration and ticketing, event logistics, and event follow-up.

Grant Management

  • Track grant applications, reporting, and deadlines in project management software and Microsoft Outlook. Maintain all grant related files and documents. Schedule quarterly grant meetings for each current grant. Coordinate program staff to ensure timely submission of all grant proposals, agreements and reports. On occasion conduct grant research where necessary.  

General responsibilities

  • Provide superior frontline customer service to potential and existing donors and members. Manage donor acknowledgement program. Provide general information about the ACLU and its programs. Contact donors about donations when necessary. Serve as liaison with the national office about donor records or preferences. Engage in ongoing learning and training opportunities. Attend additional ACLU functions as needed and handle other tasks as assigned.
  • Create and maintain fiscal year activity calendar. Order stationery, thank you cards, supplies, and stamps as needed. Provide support to the Development staff and Executive Director.
  • Conduct monthly reconciliation with the Admin and Finance Department, and annual reconciliation with the national office. Work with the Finance Department and auditors on annual audit if necessary.

Essential Qualifications

  • Committed to advancing the ACLU’s values, mission, goals and programs. Preference will be given to applicants with an understanding of issues facing communities directly impacted by the criminal justice system, police violence, economic injustice and immigration policies, either through personal lived experience or prior work experience.
  • Commitment to race and other forms of equity, both internally in our organization and externally in the communities that we serve.
  • Awareness of, and willingness to engage in, the difficult and transformative work of challenging systems of oppression, institutional and structural racism, and implicit bias.
  • A strong, consistent attention to detail, an organized work style, and the ability to follow through on work assignments with a minimum of direct supervision.
  • Strong customer service skills.
  • Strong interpersonal skills, including an ability to navigate and resolve conflict in a manner that values and respects relationships.
  • Verbal and written communication skills, including the ability to compose, edit, and proof correspondence and documents.
  • Poised, optimistic, and diplomatic, with strong interpersonal skills and a sense of humor.
  • Proficiency in database management including report generation and analysis, and proficient in the Microsoft Office Suite.
  • Able to exercise sound judgment in maintaining confidentiality of donor information.
  • The ability to work on several projects at various stages of completion.
  • Flexibility to work non-traditional office hours, including the occasional night, weekend, and a willingness to travel.

Preferred Qualifications

  • Event planning experience
  • Experience with Salesforce.com and other fundraising database systems

Supervision:

The Development Operations Coordinator reports to the Director of Philanthropy.

Compensation and Benefits

The ACLU of New Mexico offers a comprehensive compensation and benefits package, commensurate with experience and in line with the ACLU of New Mexico compensation scale. The salary range for this position is $42,500 to $47,500 per year, depending on experience.

COVID Addendum

Due to COVID-19 and our desire to keep our employees safe, our organization currently is operating remotely. This position is, in non-pandemic times, based out of our Albuquerque office. If the successful candidate is hired while the ACLU of New Mexico staff is still remote, we will work with that candidate to ensure that they have the tools, equipment, and digital onboarding to be successfully integrated into our remote work environment.

Application Procedure

To apply, email a cover letter, resume, and a list of three references to HR@aclu-nm.org and include in the subject line of the email: your last name and Development Operations Coordinator. In your letter, please indicate where you learned of the posting.

Applications will be accepted until the position has been filled. We encourage you to apply as soon as possible as we will be evaluating applications on a rolling basis beginning on May 14, 2021.

Application materials will also be accepted via postal mail, but electronic filing is strongly preferred. Mailed applications should be sent to c/o HR, P.O. Box 566, Albuquerque, NM 87103.

The ACLU of New Mexico is an equal opportunity employer. The ACLU of New Mexico is committed to creating a work environment that is free from discrimination and supportive of a workforce that reflects the rich diversity of our communities and the people we serve. The ACLU of New Mexico strongly encourages applications from all qualified including women, people of color, people who identify as LGBTQ, people who are gender diverse, people with disabilities, people who have experienced poverty or homelessness, people who have had prior contact with the juvenile, criminal justice, child welfare, or immigration systems, and people who have personal experience with other issues we work on.

“ACLU of New Mexico” refers collectively to two separate corporate entities, the ACLU of New Mexico and the ACLU of New Mexico Foundation. The two entities share the same mission, office space, and employees.